Passport

At Los Portales Museum, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund process. Please review our policy carefully to understand how returns and refunds are handled.

1. Eligibility for Returns:

• We accept returns for most items within 7 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Initiation of Return:

• To initiate a return, please contact our customer service team within the specified return period.
• You can reach us via email, or phone, and our team will provide you with instructions on how to proceed with your return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the returned item reaches us safely.

4. Inspection and Processing:

• Once we receive your returned item, our team will inspect it to verify its condition.
• If the item meets our return eligibility criteria, we will process your refund within 5 days.
• Refunds will be issued to the original payment method used for the purchase.

5. Refund Amount:

• The refund amount will be for the purchase price of the returned item, excluding any shipping charges.

6. Exchanges:

• We do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, be sure to get in touch with us immediately.
• We may require photo evidence of the damage or defect to process a replacement or refund.

8. Refusal of Returns:

• We reserve the right to refuse returns that do not meet our return eligibility criteria.
• Items that are returned in used, damaged, or non-resalable condition may not be eligible for a refund.

9. Policy Updates:

• We reserve the right to update or modify our return and refund policy at any time without prior notice.
• Any changes to our policy will be reflected on this page.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Los Portales Museum. We appreciate your business!

Thank you for shopping with us! We are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how we handle the shipping process.

1. Order Processing:

• Upon placing your order, our team will begin processing it within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Timeframes:

• We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping.
• Shipping timeframes may vary depending on the shipping method selected and your location.
• Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates.

3. Shipping Costs:

• Shipping costs are calculated based on the weight of the package, shipping method selected, and destination.
• The shipping cost will be displayed during the checkout process before you finalize your order.

4. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your shipment using the provided tracking number through our website or the carrier's website.

5. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Contact Us:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.
• You can reach our customer service team via email, phone, or live chat during our business hours.